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Tender Details
- Country: USA
- Summary: Maintenance Call Center
- UST Ref No: 124321036
- Deadline: 21 Aug 2025
- Competition: ICB
- Financier: Self Financed
- Purchaser Ownership: Public
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: RFI8112025
- Purchaser's Detail :
- Description :
- Description
Request for Information
Maintenance Call Center Contract Services
For the Defense Commissary Agency
Classification:
NAICS Code: 56142 - Telephone Call Centers Place of Performance: Fort Lee, Virginia, USA
Description:
Notice: This is a Sources Sought (SS) Notice for market research purposes only. This notice does not constitute a request for proposals, offers, or quotes. Responses will not be binding on the Government or respondents. The Government does not commit to pursuing any specific requirement or methodology described herein and will not reimburse any costs incurred in preparing responses. Respondents should clearly mark any proprietary information.
Summary:
The Defense Commissary Agency (DeCA) is seeking information from potential sources capable of providing centralized Maintenance Call Center services to support commissary facilities as listed in the attached "Commissary Locations." This effort aims to:
Minimize disruptions to sales operations Reduce emergency maintenance incidents Improve energy efficiency and cost-effectiveness across DeCA facilities
DeCA currently uses three separate GSA Schedule contracts with large businesses for general maintenance, HVAC/refrigeration, and call center support across different geographic regions. Each region currently operates its own unique call center with separate processes and contact information.
For the upcoming recompete, the Government is considering a single, centralized Call Center contract that would serve all commissaries and interface with four separate Maintenance & Repair/HVAC contracts—one for each of the following regions: East to include Puerto Rico, Central, West, and Pacific to include Hawaii, Alaska and Guam only.
See attached Commissary Locations for more information
Location of Services:
DeCA Facilities in CONUS, Alaska, Hawaii, Puerto Rico, and Guam
Anticipated Scope of Work:
The objecti... - Documents :
Purchaser : DEPT OF DEFENSE | DEFENSE COMMISSARY AGENCY (DECA)
DEFENSE COMMISSARY AGENCY (DECA) HQ 1300 EISENHOWER AVENUE, FORT LEE , VA 23801-1800, USA
Primary Point of Contact: Jason Reedy, Jason.Reedy@deca.mil, Phone Number 804734800049815
Secondary Point of Contact: Robert French, Robert.French@deca....
Email :jason.reedy@deca.mil
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