Tender Details

Country: USA
Summary: Business Process Operations BPO Customer Contact Center Services
UST Ref No: 128375980
Deadline: 24 Oct 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: BPO_RFI_9242025
Purchaser's Detail:
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Description:
This Request for Information (RFI) is for planning purposes only and for the U.S. Department of Education (ED), Office of Federal Student Aid (FSA) to determine available technology, sources or providers, and those providers’ capability and interest to deliver Customer Contact Center Services to include Contact Center Operations and/or Back-Office Processing Support as described herein.
This RFI is issued in accordance with FAR 15.201(e). This RFI does not constitute a solicitation, and it is not an indication the Government will contract for any of the items and services discussed in this notice. However, the Government will use information furnished in response to this RFI to inform and support planning and development of any potential solicitation and contract.
Submission of a response to this RFI is entirely voluntary. The voluntary submission of answers to this RFI does not obligate FSA to pay or entitle the submitter of information to claim any direct or indirect costs, charges, or other compensation.
Interested parties are responsible for adequately marking proprietary, restricted or competition sensitive information contained in their response. Any information considered proprietary should be noted via appropriate markings. Classified information and concepts shall not be submitted in response to this RFI.
There is a 35-page limit for this RFI response. The Government will not review any information or attachments included exceeding the 35-page l...
Documents:

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Business Process Operations BPO Customer Contact Center Services - USA Tender

The EDUCATION, DEPARTMENT OF, a Government sector organization in USA, has announced a new tender for Business Process Operations BPO Customer Contact Center Services. This tender is published on USARFP under UST Ref No: 128375980 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-10-24.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.