Tender Details

Country: USA
Summary: Call Center Consolidation Support - Department of Veterans Affairs - Request for Information (RFI)
UST Ref No: 120141341
Deadline: 12 Jun 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 36C10B25Q0363
Purchaser's Detail:
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Description:
Description
The Department of Veterans Affairs (VA) is seeking industry feedback to inform planning, acquisition strategy, solution design for the consolidation and modernization of its enterprise call centers. This Request for Information (RFI) seeks responses from Vendors capable of supporting a large-scale (60M annual call volume), multi-phase transition toward a unified, Veteran-centric service model, including workforce transformation, operational optimization, technology integration, and industry best thinking on how to successfully accomplish the consolidation.This RFI is issued for information and planning purposes only and does not constitute a solicitation nor does it restrict the Government as to the ultimate acquisition approach. In accordance with (IAW) Federal Acquisition Regulation (FAR) 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. The purpose of this RFI is to obtain market information on capable sources of supply, industry practices, and input specific to the information provided. The Government is not responsible for any cost incurred by industry in furnishing this information. All costs associated with responding to this RFI will be solely at the interested party-s expense. Not responding to this RFI does not preclude participation in any future Request for Proposals, if any is issued. Any information submitted by respondents to this RFI is strictly voluntary. All submissions become Government property and will not be returned. Any proprietary/sensitive information must be clearly marked by the vendor.
Documents:

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Call Center Consolidation Support - Department of Veterans Affairs - Request for Information (RFI) - USA Tender

The VETERANS AFFAIRS, DEPARTMENT OF, a Government sector organization in USA, has announced a new tender for Call Center Consolidation Support - Department of Veterans Affairs - Request for Information (RFI). This tender is published on USARFP under UST Ref No: 120141341 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-06-12.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.