Tender Details

Country: USA
Summary: Call Center Services for After-Hours Support
UST Ref No: 114025043
Deadline: 14 Feb 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 19GE5025R0033
Purchaser's Detail:
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Description:
Description

The solicitation may result in award of a firm-fixed price Indefinite Delivery/Indefinite Quantity contract in the third quarter of year 2025. It is anticipated that the contract will be of a base period of one (1) year with four (4) option years.

This acquisition is subject to the World Trade Organization Government Procurement Agreement (WTO GPA) and Free Trade Agreements (FTA).

The scope of work requires the successful contractor to provide personnel, equipment, and all necessary resources for provision of after-hour call center services. The contractor shall provide trained telephone operators as the first point of contact for after-hours calls. Operators shall be professional, courteous, and proficient in English, with experience in telephone operations or customer service. Only manned calling systems are allowed; automated systems are prohibited.

The contract covers a one-year base period starting from the issuance of the Notice to Proceed, with four (4) one-year option periods. The performance period is set to commence on September 22, 2025.

The solicitation package is anticipated to be issued in February 2025 on SAM.gov with solicitation number 19GE5025R0033.
Documents:

Presolicitation-Notice-19GE5025R0033.pdf

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Call Center Services for After-Hours Support - USA Tender

The STATE, DEPARTMENT OF, a Government sector organization in USA, has announced a new tender for Call Center Services for After-Hours Support. This tender is published on USARFP under UST Ref No: 114025043 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-02-14.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.