- Country: USA
- Summary: Contact Center Support Division (Ccsd) Suppport
- UST Ref No: 111717994
- Deadline: 07 Jan 2025
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: CCSD1736378
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- Description:
- Description
The Internal Revenue Service (IRS) seeks to identify potential vendors with the skills and capabilities necessary to perform the requirements outlined in the attached draft PWS. The IRS is looking to identify small businesses. The Contact Center Support Division (CCSD) has a need for Contractor support with expertise in the areas of Cisco's Intelligent Call Manager (ICM) Call Routing and Scripting, Domain Management and Support, Contact Center Commercial Off-the Shelf (COTS) support, Server Administration, System monitoring support, Operations of intra-day support, Engineering, Architecture design, Portfolio/Project Management, release schedule management and quantitative and qualitative analytical support for its Enterprise solution to route calls to a multi call site virtual contact center. These requirements align and support the overall Internal Revenue Service (IRS) contact center mission and service objectives. Attached is Drafted Performance Works Statement and Source of Sought Notice for Submission Information. - Documents:
Source-of-Sought-Notice-Drafted-PWS.pdf
CCSD-Source-of-Sought-Notice.pdf
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CLICK HERE TO LOGINContact Center Support Division (Ccsd) Suppport - USA Tender
The TREASURY, DEPARTMENT OF THE | INTERNAL REVENUE SERVICE, a Government sector organization in USA, has announced a new tender for Contact Center Support Division (Ccsd) Suppport. This tender is published on USARFP under UST Ref No: 111717994 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-01-07.
The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
