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Enterprise Service Desk Artificial Intelligence Enhancement

USARFP notice for Enterprise Service Desk Artificial Intelligence Enhancement. The reference ID of the tender is 120768194 and it is closing on 23 Jun 2025.

Tender Details

  • Country: USA
  • Summary: Enterprise Service Desk Artificial Intelligence Enhancement
  • UST Ref No: 120768194
  • Deadline: 23 Jun 2025
  • Financier: Self Financed
  • Purchaser Ownership: Government
  • Tender Value: Refer Document
  • Notice Type: Tender
  • Document Ref. No.: 70FA3125R00000009
  • Purchaser's Detail:
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  • Description:
  • Description
    The Federal Emergency Management Agency-s (FEMA) Office of the Chief Information Officer (OCIO) Enterprise Service Desk (ESD) is a Human Centered Tier 1 Information Technology (IT) Service Desk which serves at the entry point for all FEMA Employees experiencing IT related issues or submitting IT related requests. The ESD is looking to utilize artificial intelligence (AI) to enhance FEMA-s toolset in continuing to provide an excellent customer experience through automation and AI learning capabilities.
  • Documents:

 Tender Notice

1.pdf

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Enterprise Service Desk Artificial Intelligence Enhancement - USA Tender

The HOMELAND SECURITY, DEPARTMENT OF | FEDERAL EMERGENCY MANAGEMENT AGENCY, a Government sector organization in USA, has announced a new tender for Enterprise Service Desk Artificial Intelligence Enhancement. This tender is published on USARFP under UST Ref No: 120768194 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-06-23.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.

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