- Country: USA
- Summary: Global Nurse Advice Line (GNAL) Services Bridge Contract
- UST Ref No: 123668952
- Deadline: 09 Aug 2025
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: NOI-PS-CD-25-0694
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- Description:
- Description
The Defense Health Agency intends to award a Firm-Fixed-Priced contract under Commercial terms and conditions and on a noncompetitive basis under the authority of FAR 6.302-1; only one responsible source and no other supplies or services will satisfy agency requirements. Award is intended for:
OptumHealth Care Solutions, LLC
8 W. West ST
Baltimore, MD 21230-3723
Global Nurse Advice Line (GNAL) Services provide professional telehealth nurse triage services to all TRICARE beneficiaries across the globe 24/7/365. The services and personnel required to perform the requirements delineated below to include:
a. Continuous telehealth registered nurse triage based on evidence-based guidelines, algorithms or protocols to direct patients to the most clinically appropriate level of care including self-care, urgent care, and emergent care.
b. Specified MTF appointing services,
c. Customized MTF transfers to support the MTF-s capabilities,
d. Civilian TRICARE authorized urgent care referral services,
e. Civilian network provider and MTF locator support services, and
f. Customer service.
GNAL services and capabilities include: customized internal processes to direct callers based on their beneficiary status (Active Duty, Active Duty Family Member, Retiree, and Retiree Family Member) and TRICARE health plan.
The award would continue services currently performed under contract GNAL HT001124C0011, until the agency completes the solicitation phase, source selection evaluation phase and award of the GNAL-Next Generation effort. The agency anticipates a 6-month base period of performance effective 18 September 2025 to 17 March 2026 and four 3-month option periods effective 18 March 2026 to 17 March 2027.
This is not a request for proposals. Any interested party that believes it can meet the requirement described herein may identify their interest and capabilities in response to this notice. Responses must be submitted ... - Documents:
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CLICK HERE TO LOGINGlobal Nurse Advice Line (GNAL) Services Bridge Contract - USA Tender
The DEPT OF DEFENSE | DEFENSE HEALTH AGENCY (DHA), a Government sector organization in USA, has announced a new tender for Global Nurse Advice Line (GNAL) Services Bridge Contract. This tender is published on USARFP under UST Ref No: 123668952 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-08-09.
The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
