Tender Details

Country: USA
Summary: Ifb #C24-33061 Customer Service and De-Escalation Training
UST Ref No: 118265459
Deadline: 30 May 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: C24-33061
Purchaser's Detail:
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Description:
Description : PURPOSE The Department of Rehabilitation (DOR), Vocational Rehabilitation Employment Division (VRED) is seeking a contractor to provide Customer Service and De-escalation training to staff who have frequent contact with the community. The training is intended to equip staff with tools and resources to defuse difficult situations between DOR staff and the public served. The contractor will provide in-person trainings at various locations throughout the state of California, to reach approximately 1,300 DOR employees. Training Requirements ¿Provide 30-35 in-person trainings throughout California¿Deliver 2-3 virtual training sessions over Zoom ¿Provide a copy of the digital recorded training with a minimum of 1-year access DOR/SDU Responsibilities ¿Work in partnership with the contractor to determine training dates. ¿Provide training announcements to DOR employees. ¿Work in partnership with the District Training Coordinators in VRED to secure training sites throughout California. ¿Ensure trainings will meet reasonable accommodation requests for all participants. ¿Ensure attendees will receive credit on their employee training record. Contractor Responsibilities Provide training content related to the following characteristics:¿Understanding customer needs: Participants can learn to actively listen and empathize with customers to understand their needs and concerns effectively.¿Conflict resolution skills: Acquire techniques for addressing customer complaints and con...
Documents:

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Ifb #C24-33061 Customer Service and De-Escalation Training - USA Tender

The DEPARTMENT OF REHABILITATION, a Government sector organization in USA, has announced a new tender for Ifb #C24-33061 Customer Service and De-Escalation Training. This tender is published on USARFP under UST Ref No: 118265459 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-05-30.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.