Tender Details

Country: USA
Summary: Integrated IT Service Management ITSM and CustomerCase Relationship Management CRM
UST Ref No: 131581509
Deadline: 07 Dec 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: ABMCFY26_ITSM_CRM
Purchaser's Detail:
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Description:
This request is amended as of December 4, 2025 to incorporate questions and answers.
This is a Request for Information Notice and should not be construed as a solicitation announcement. The submission of this information is for planning purposes only. It is not to be construed as a commitment by the Government to procure any services, nor is it the intent of the American Battle Monuments Commission (ABMC) to award a contract based on this Request for Information (RFI) or otherwise pay for the information sought. The Government is seeking responses to this Sources Sought Notice from all interested businesses capable of providing the requirement.
ABMC is seeking preliminary market research information from capable and reliable sources to gain knowledge of potential qualified business sources capable of providing Integrated IT Service Management (ITSM) and Customer/Case Relationship Management (CRM) Platform as described in the attached Request for Information document. The intended North American Industry Classification System (NAICS) Code classified for this effort is 541519 - Other Computer Related Services. If your company has feedback that differs from the selected NAICS, include it.
Responses shall be submitted no later than Sunday, December 7, at 11:59 p.m. EST (Arlington, Virginia) by email to Contracting Officer, Ms. Marissa Tregoning tregoningm@abmc.gov and Contracting Specialist, Ms. Jessica Young youngj.ctr@abmc.gov.
In addition to the requirements in Item 8. Vendor Response Requirements in the attached RFI, please provide the following information within your response:
Company name and address, UEI and CAGE Code
Company point(s) of contact and contact information
FedRAMP authorization identifiers (if applicable)
Contract vehicles (SEWP, GSA MAS, CIO-SP4, etc.)
Prior federal clients with similar deployments
Description of capabilities related to your capacity to perform and manage the work.
Confirmation that your co...
Documents:

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Integrated IT Service Management ITSM and CustomerCase Relationship Management CRM - USA Tender

The AMERICAN BATTLE MONUMENTS COMMISSION | ITY-RESULT _NGCONTENT-NG-C515599517="" _NGHOST-NG-C893956049="" CLASS="NG-STAR-INSERTED" INTEGRATED IT SERVICE MANAGEMENT (ITSM) AND CUSTOMER/CASE RELATIONSHIP MANAGEMENT (CRM), a Government sector organization in USA, has announced a new tender for Integrated IT Service Management ITSM and CustomerCase Relationship Management CRM. This tender is published on USARFP under UST Ref No: 131581509 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-12-07.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.