Tender Details

Country: USA
Summary: IT Service Management Cloud Platform
UST Ref No: 119248528
Deadline: 15 Jun 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: CIO-SS-RFI-ITSMCP
Purchaser's Detail:
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Description:
Description
This Sources Sought (SS) notice / Request for Information (RFI) is not a Request for Quote. The responses received will be treated as information for planning purposes, meaning no contract will be awarded based on this SS Notice / RFI alone; the responses are not considered offers and will not be accepted to form a binding contract.

The Library of Congress (Library) seeks information on an IT service management (cloud services) platform (ITSMCP). The Library-s current platform is satisfied through ServiceNow use. Subscriptions consist of 19 different commercially available software license types, 2 data center servers, and a cloud-hosted subscription. There are additionally several custom designed and developed applications (modules) that rely on the proprietary resources from the currently implemented solution. See the attached “Cloud Platform Requirements Matrix” for the required salient characteristics.

Please provide a yes/no response in column C of the attached matrix to the maximum extent. Additional questions or comments may be provided in column D. Responder may also reference supporting documents within column D, such as paragraph number of the attachment. Please do not respond with supporting document attachments that have more than 50 pages. Additional instructions are included within. Be sure to include both contacts in your response. Head responses with, "ITSMCP - (company name)" in header.
Documents:

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IT Service Management Cloud Platform - USA Tender

The LIBRARY OF CONGRESS, a Government sector organization in USA, has announced a new tender for IT Service Management Cloud Platform. This tender is published on USARFP under UST Ref No: 119248528 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-06-15.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.