Tender Details

Country: USA
Summary: Knowledge System for Water Call Center for Water Department
UST Ref No: 121708247
Deadline: 21 Aug 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 25-P-00176
Purchaser's Detail:
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Description:
The City of Tampa-s (City) Utilities Call Center Division is seeking proposals from qualified companies to deliver and implement a new Call Center Knowledge Operations Software (System).The City desires to obtain a Commercial-Off-The Shelf software package that has been developed by third party software firms with substantial functionality with minimal development, modifications or enhancements to the software package. The company shall be qualified and experienced in the industry and propose best practices currently being used by Government Agencies.The preferred system shall be Web Based utilizing no, or very limited number of, browser Plug-ins or additional software besides the web browser (e.g. Java) on City desktops and preferably, also have a mobile app for use on iOS and Android devices. The City prefers a hosted solution and Proposers are to propose a Software as a Services (SaaS) model.The City desires a solution that has substantial functionality and requires minimal development, modifications or enhancements to the System. The Successful Proposer shall be qualified and experienced in the industry, proposes best practices currently being used and have a similar system currently operational by Government Agencies similar to the services being proposed by the City.
Documents:

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Knowledge System for Water Call Center for Water Department - USA Tender

The TECHNOLOGY & INNOVATION, a Government sector organization in USA, has announced a new tender for Knowledge System for Water Call Center for Water Department. This tender is published on USARFP under UST Ref No: 121708247 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-08-21.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.