Tender Details

Country: USA
Summary: Maintenance Support for Priority Dispatch Software Sole Source
UST Ref No: 125107788
Deadline: 02 Sep 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: SS PS AJ 008
Purchaser's Detail:
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Description:
Escambia County Public Safety is accepting quotes for Maintenance Support for Priority Dispatch Software for FY26 (10/01/2025 - 09/30/2026).Scope of Services:Routine Maintenance:Perform regular updates, patches, and version upgrades of Priority Dispatch software as released by the vendor.Conduct proactive system health checks and performance monitoring to identify and address potential issues promptly.Technical Support:Provide expert-level technical assistance and troubleshooting for users encountering issues with Priority Dispatch software.Ensure rapid response and resolution of software-related incidents and service requests.Must provide support within 30 minutes for system outages.Bug Fixing and Software Updates:Investigate reported bugs or anomalies in Priority Dispatch software and apply necessary fixes or workarounds.Collaborate closely for bug fixes and updates, leveraging proficient programming skills as needed.Provide software updates promptly as they become available, covering expenses related to the update process.Enhancements, Customization, and Interfaces:Modify the original software source code as necessary to implement enhancements and fixes.Provide canned and customizable reports that interface with the Priority Dispatch database to pull report data from the software.Security Management:Implement and maintain robust security measures to protect Priority Dispatch software against vulnerabilities.VPN Connection Provisioning:Provide and maintain a Virtual Private Network (VPN) connection for personnel to securely access Priority Dispatch software during support activities.Ensure VPN connectivity is reliable, secure, and compliant with organizational security policies.Documentation and Reporting:Maintain detailed records of all maintenance activities, including updates, fixes, enhancements, and source code modifications made to Priority Dispatch software.User Support and Training:Offer advanced user support services, including in-depth guidance on utiliz...
Documents:

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Maintenance Support for Priority Dispatch Software Sole Source - USA Tender

The PUBLIC SAFETY, a Government sector organization in USA, has announced a new tender for Maintenance Support for Priority Dispatch Software Sole Source. This tender is published on USARFP under UST Ref No: 125107788 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-09-02.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.