Tender Details

Country: USA
Summary: Maintenance/Service Agreement for NovoCyte Quanteon
UST Ref No: 124845121
Deadline: 29 Aug 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 25-003844
Purchaser's Detail:
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Description:
Description
Maintenance contract\repair for the following:
Flow Cytometer
Manufacturer: Agilent
Model: NovoCyte Quanteon
Service Plan: CrossLab Silver (or equivalent)
Salient Characteristics:
Service agreement with a 12-month period of performance Minimum of 1 preventative maintenance visit (PM) by certified Agilent service technicians Performance verification: During preventative maintenance, the technician should verify and document the system's performance to ensure it meets manufacturer specifications. Calibration of all detectors and lasers to ensure accurate and reproducible results Provision for on-site repair services by certified Agilent technicians in the event of a system malfunction. Priority response time for service calls, ideally within 24-48 hours, to minimize downtime. Inclusion of genuine Agilent replacement parts as needed for repairs. Access to 24/7 technical support via phone and e-mail for troubleshooting and assistance with operational issues. Regular updates/upgrades to software to ensure compatibility with new features and enhancements. Detailed service reports for each maintenance and repair visit, including work performed, parts replaced, and system performance verification. Parts, labor, and travel included at no additional cost to the GovernmentPeriod of Performance: The base period of performance shall be for twelve (12) months from 06/06/2025 - 06/05/2026 or upon award of the contract.
Documents:

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Maintenance/Service Agreement for NovoCyte Quanteon - USA Tender

The HEALTH AND HUMAN SERVICES, DEPARTMENT OF | NATIONAL INSTITUTES OF HEALTH, a Government sector organization in USA, has announced a new tender for Maintenance/Service Agreement for NovoCyte Quanteon. This tender is published on USARFP under UST Ref No: 124845121 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-08-29.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.