Tender Details

Country: USA
Summary: Request for Information (RFI) IT Service Desk Support Federal Bureau of Prisons
UST Ref No: 117899002
Deadline: 24 Apr 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 15BPCC25N00000015
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Description:
Description
04/17/2025 - RFI Modified to remove the Q&A period and shorten the window of the RFI to APRIL 24 2025.
The Federal Bureau of Prisons (BOP) is an agency of the Department of Justice (DOJ). It consists of 122 institutions throughout the United States, including Hawaii and Puerto Rico, 6 regional offices, a Central Office (headquarters), 2 staff training centers, and 22 Residential Reentry Management offices (previously known as community corrections offices).
The BOP is responsible for the custody and care of approximately 159,100 Federal offenders. Approximately 91 percent of these inmates are confined in Bureau-operated facilities, while the balance is confined in community-based facilities, home confinement, and local jails. More information about the agency can be found on the BOP-s public site, www.bop.gov.
The Federal Bureau of Prisons is issuing this Request for Information (RFI) to gather information about potential solutions for IT service desk support. Potential vendors should be familiar with Atlassian suite of products, providing service desk support functions, accurately identify and escalating support cases to the next support tier, perform scheduled routine backups of systems, monitor and appropriately respond to enterprise network outages. Customers should be able to communicate with the service desk via telephone, BOP provided incident submission solution, and BOP email. The BOP seeks experienced vendors providing support desk solutions using Atlassian suite of products, maintenance, and support. Furthermore, the BOP is interested in solutions that can integrate with the current BOP Jira helpdesk.
For this option, solution information should include details about Jira maintenance and support capabilities.
Vendors are encouraged to supply data that my help the Bureau understand costs for services. The Bureau-s Help Desk Queue receives approximately 2,500 help desk tickets per month with the need for 500 to be worked ...
Documents:

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Request for Information (RFI) IT Service Desk Support Federal Bureau of Prisons - USA Tender

The JUSTICE, DEPARTMENT OF | FEDERAL PRISON SYSTEM / BUREAU OF PRISONS, a Government sector organization in USA, has announced a new tender for Request for Information (RFI) IT Service Desk Support Federal Bureau of Prisons. This tender is published on USARFP under UST Ref No: 117899002 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-04-24.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.