- Country: USA
- Summary: Service Management Platform (Smp)
- UST Ref No: 99735515
- Deadline: 18 Apr 2024
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: RFI-24-ServiceManagementPlatform
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- Description:
- Description
The U.S. Patent and Trademark Office (USPTO) is excited to launch Service Management Platform (SMP) effort as an opportunity to engage industry in an intentional, innovative, and insightful way. The USPTO is at the cutting edge of the nation's technological progress and achievement and information technology underpins every action and workflow process within the USPTO. The USPTO is the issuing authority for United States (US) intellectual property (IP) rights for patents and trademarks - as such, an important component of the USPTO agenda is digital transformation to improve and enhance granting U.S. patents and registering trademarks. The USPTO-s mission is to drive U.S. innovation, inclusive capitalism, and global competitiveness.
Service Management Platform currently consists of the IT Service Management (ITSM) Professional and the IT Operations Management (ITOM) Professional modules of ServiceNow. The Service Management Platform (SMP) leverages established policies and structured processes, performed by the USPTO to plan, deliver, operate, and control the information technology (IT) services offered to customers.
The current ITSM product (Service Now) manages the workflow of service delivery of the following: Request fulfillment, Incident Management, Knowledge Management, Problem Management, physical Asset Management, Change Management, Release Management, Service Level Management, Configuration Management Database (CMDB) and other integrated solutions along the organization value stream. The current ITOM module is leveraged to conduct discovery operations of USPTO enterprise environment.
USPTO is conducting market research to leverage the platform and additional ServiceNow modules, increase adoption of ServiceNow capabilities through formalized training, and enable citizen development on the platform. The USPTO is looking to leverage the platform to reduce complexity and technical debt across the agency. - Documents:
RFI-24-Service-Managemnet-Platform-Draft-SOO.pdf
RFI-24-Service-Management-Platform.pdf
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CLICK HERE TO LOGINService Management Platform (Smp) - USA Tender
The COMMERCE, DEPARTMENT OF, a Government sector organization in USA, has announced a new tender for Service Management Platform (Smp). This tender is published on USARFP under UST Ref No: 99735515 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2024-04-18.
The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
