Tender Details

Country: USA
Summary: Software and Implementation for an Information Technology Service Management (Itsm) Solution
UST Ref No: 115561668
Deadline: 27 Mar 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 25-P-00113
Purchaser's Detail:
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Description:
INTRODUCTION/SUMMARYThe City of Tampa Technology & Innovation Department is seeking proposals from qualified companies to implement a new Information Technology Infrastructure Library (ITIL) compliant enterprise Information Technology Service Management (ITSM) solution. The City desires to obtain a combination of services and products:• An enterprise commercial-off-the-shelf software ITIL compliant ITSM solution with substantial functionality with minimal development, modifications, or enhancements to the software package. The solution will be sufficiently configurable with minimal customizations.• The proposed solution will be extendable to other business units throughout the City so that the City has a consistent unified enterprise solution for tracking activities throughout the city where the need arises. • The preferred system will be web-based utilizing no, or very limited number of, browser plug-ins or additional software besides a web browser (e.g. Java) on City desktops and preferably also have a mobile application for us on iOS devices. • The City requires a hosted solution, and proposers will propose a Software as a Service (SaaS) model.• The proposed solution will include an appropriate testing environment for implementation use and ongoing maintenance after the system is implemented.• The proposer will provide Project Management Professional Services necessary to implement the proposed solution. • The City is not looking to convert historical ticket data from their existing solution.
Documents:

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Software and Implementation for an Information Technology Service Management (Itsm) Solution - USA Tender

The TECHNOLOGY & INNOVATION, a Government sector organization in USA, has announced a new tender for Software and Implementation for an Information Technology Service Management (Itsm) Solution. This tender is published on USARFP under UST Ref No: 115561668 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-03-27.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.