Tender Details

Country: USA
Summary: Sole Source - Maintenance Support for Infor/Enroute Computer Aided Dispatch (Cad) Software
UST Ref No: 125244104
Deadline: 03 Sep 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: SS PS AJ 010
Purchaser's Detail:
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Description:
Maintenance Support for InFor/EnRoute Computer Aided Dispatch (CAD) SoftwareIntroduction: This document outlines the scope of work for the maintenance support of InFor/EnRoute CAD software, a sole source software solution utilized by Escambia County Public Safety. The selected respondent must possess proprietary knowledge of InFor/EnRoute CAD software, demonstrate proficiency in its programming, provide 24/7/365 support availability, have access to the original software source code for modifications, and be responsible for providing software updates as they become available at their expense. Additionally, the respondent shall provide and maintain a VPN connection for use by personnel while providing support and must have an on-line ticket reporting and tracking system.Project Overview:Objective: Provide ongoing maintenance and support services for InFor/EnRoute CAD software to ensure uninterrupted operations.Duration: October 1, 2025 through September 30, 2026.Scope of Services:Routine Maintenance:Perform regular updates, patches, and version upgrades of InFor/EnRoute CAD software as released by the vendor.Conduct proactive system health checks and performance monitoring to identify and address potential issues promptly.Technical Support:Provide expert-level technical assistance and troubleshooting for users encountering issues with InFor/EnRoute CAD software.Ensure rapid response and resolution of software-related incidents and service requests.Must provide support within 5 minutes for system outages.Bug Fixing and Software Updates:Investigate reported bugs or anomalies in InFor/EnRoute CAD software and apply necessary fixes or workarounds.Collaborate closely for bug fixes and updates, leveraging proficient programming skills as needed.Provide software updates promptly as they become available, covering expenses related to the update process.Enhancements, Customization, and Interfaces:911 DumpAlpha Numeric PagingTextingeDispatch Mobile ClientFireHouse softwareIamRe...
Documents:

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Sole Source - Maintenance Support for Infor/Enroute Computer Aided Dispatch (Cad) Software - USA Tender

The PURCHASING, a Government sector organization in USA, has announced a new tender for Sole Source - Maintenance Support for Infor/Enroute Computer Aided Dispatch (Cad) Software. This tender is published on USARFP under UST Ref No: 125244104 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-09-03.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.