Tender Details

Country: USA
Summary: USHR - Technology Alliance Program - H-TAP
UST Ref No: 116378045
Deadline: 21 Mar 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: OAM25035I
Purchaser's Detail:
Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details. Login to see full purchaser details.
Login to see details
Description:
Description
This is being extended to provided responses for vendor submitted questions.
This is NOT a solicitation for a proposal, proposal abstract, or quote. The purpose of this notice is to obtain information regarding qualified business sources. The responses to the information requested will assist the Government in determining the appropriate acquisition method and may be utilized to improve any future solicitation.
This sources sought is not intended to be overly restrictive, any input to the below requirements are welcome. The requirements listed below are subject to change and are only included as a point of reference.
The Office of IT Customer Solutions Directorate (ITCS) is seeking 24X7 Technical Support Operations contractor support for Technical Support Operation that meets functional and technical requirements as described herein.
ITCS provides a comprehensive range of Tier 1, 2, and 3 end-user technology support services to House Members, Committees, Leadership Offices, CAO Business Units, and staff. Chief among them is ensuring the capability to ensure the availability and accessibility of staff to support users of technology products and services. This capability requires ITCS to have adequate staffing to ensure requests from House staff needing technical assistance are responded to and addressed within established service level agreements (SLAs). Our goal is to guarantee the continued operations of the computers, mobile phones, and systems used to conduct House business.
The tiered support structure aligns with ITIL (Information Technology Infrastructure Library) best practices as follows: Tier 1 (Service Desk) - ITIL: First-Line Support, Tier 2 (Technical Support) - ITIL: Second-Line Support, and Tier 3 (Expert Support) - ITIL: Third-Line Support.
The Sources Sought request will assess the vendors- ability to provide the following services:
Tier 1, 2, and 3 contractors to augment House staff. Contractors will be ...
Documents:

IT-Customer-Solutions-ITCS-Sources-Sought.pdf

If you are registered member, kindly login to view full details of this tender notice:

USHR - Technology Alliance Program - H-TAP - USA Tender

The HOUSE OF REPRESENTATIVES, THE, a Government sector organization in USA, has announced a new tender for USHR - Technology Alliance Program - H-TAP. This tender is published on USARFP under UST Ref No: 116378045 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-03-21.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.