- Country: USA
- Summary: VEO Contact Center
- UST Ref No: 111724854
- Deadline: 15 Jan 2025
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: 36C10X25Q0033
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- Description:
- Description
Page 2 of 2Department of Veterans Affairs (VA)Veterans Experience Office (VEO)Multi-Channel Technologies (MCT)VEO Contact Center SupportRequest for Information THIS IS A REQUEST FOR INFORMATION (RFI) ONLY (as defined in FAR 15.201(e)) for Service-Disabled Veteran Owned Small Business (SDVOSB), Veteran Owned Small Business (VOSB), and all other Small Business. This is not a solicitation, and a solicitation is not available at this time. Requests for a solicitation will not receive a response. Respondents are advised that the Government is under no obligation to acknowledge receipt of the information received, provide feedback to respondents with respect to any information submitted, or respond to any questions or comments that may be submitted in response to this RFI. This notice does not constitute a commitment by the United States Government and does not obligate the Government to award a contract or otherwise pay for the information provided in response. Responders are solely responsible for all expenses associated with responding to this RFI.The purpose of this RFI is for Market Research and to gather input for use in further defining the requirement, and to identify interested and potentially capable small business vendors able to provide contact center staffing for an established Tier 1 Level contact center leveraging existing contract center technology/tools. Tier 1 support includes being the first line of resolution for technical call inquiries and include answering general inquiries about the Department of Veterans Affairs (VA) benefits and services, directory assistance, communicating with customer through a variety of communication channels, basic assistance with navigation of online resources, triaging issues for proper disposition, escalation of issues beyond the Tier 1 level to the appropriate resource, documenting into a customer relationship management (CRM) tool and troubleshooting basic access issues. The contractor shall provide sta... - Documents:
Attachment-3-Estimated-Pricing-Template.xlsx
Attachment-2-VEO-Contact-Center-RFI-Questionairr.docx
Attachment-1-Performance-Work-Statement-Draft.pdf
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CLICK HERE TO LOGINVEO Contact Center - USA Tender
The VETERANS AFFAIRS, DEPARTMENT OF, a Government sector organization in USA, has announced a new tender for VEO Contact Center. This tender is published on USARFP under UST Ref No: 111724854 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-01-15.
The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
