Tender Details

Country: USA
Summary: Vital Statistics Call Center (VSCC)
UST Ref No: 131560065
Deadline: 08 Jan 2026
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: HHS0015895
Purchaser's Detail:
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Description:
Introduction:TheDepartment of State Health Services (DSHS) seeks qualified Respondents toprovide call center services for the DSHS Vital Statistics Section. Servicesmust be provided according to the requirements in this Request for Proposal(RFP).Scope of Work:The TexasDepartment of State Health Services (DSHS) seeks qualified entities to providecall center services to the DSHS Vital Statistics Section (VSS). The callcenter services shall include, but not be limited to, hiring of call centerstaff, workforce management, and project oversight. The Contractor will beresponsible for answering approximately 20,000 to 27,000 inbound calls permonth to provide callers with general information and instructions related torequesting vital statistics certified records, processing times, applications,and any other related information. The Contractor will also be responsible formaking approximately 650 outbound calls and emails to provide callers with Tier2 assistance. The Contractor must ensure service levels including, but notlimited to, average wait time, average handle time, call hold times, abandoncall rates, call volumes, speed to answer, service levels, and reporting are inaccordance with the requirements of this SOW.ContractTerm:The initial term of any Contract resulting from this Solicitation willbe three (3) years. DSHS, at its sole option, may extend any Contract awardedpursuant to this Solicitation for up to two (2) additional years. Following the base term and any allowable ren...
Documents:

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Vital Statistics Call Center (VSCC) - USA Tender

The DEPT OF STATE HEALTH SERVICES, a Government sector organization in USA, has announced a new tender for Vital Statistics Call Center (VSCC). This tender is published on USARFP under UST Ref No: 131560065 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2026-01-08.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.