Tender Details

Country: USA
Summary: Voip Telephone System
UST Ref No: 122996181
Deadline: 04 Aug 2025
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.: 26-0443-3608
Purchaser's Detail:
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Description:
The City of Newport News (the “City”) is seeking proposals from qualified firms (the “Offeror” or “Contractor”) to furnish the goods and/or services described herein and proposals will be received via the City-s e-Procurement Portal, OpenGov Procurement (https://secure.procurenow.com/portal/nnva), to be received no later than Proposal Submission Date at Proposal Submission Time (local prevailing time).The purpose of this Request for Proposals (RFP) is to solicit proposals to replace the City of Newport News Waterworks (NNWW) Departments existing business telephone system with a modern, reliable, and scalable Voice over IP (VoIP) business telephone system. This comprehensive system shall meet the communication needs of the entire City of Newport News Waterworks Department across all its locations, and critically, must include robust Interactive Voice Response (IVR) and mass notification capabilities. The new system shall facilitate seamless automated customer interactions, support efficient call routing, provide 24/7 self-service options (bill payments, account inquiries, outage reporting, service requests), and offer other essential customer service functionalities.The City is open to considering premise-based, cloud-based hosted solutions, or hybrid models, and proposals should clearly define the proposed architecture. The solution shall be a turnkey offering, encompassing all necessary hardware, software, implementation, training, and ongoing support.The awarded contractor shall provide industry best practices and water utility-specific templates for IVR call flows, messaging, and system configuration as part of their support to the NNWW core implementation team.
Documents:

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Voip Telephone System - USA Tender

The WATERWORKS, a Government sector organization in USA, has announced a new tender for Voip Telephone System. This tender is published on USARFP under UST Ref No: 122996181 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-08-04.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.